Leading Carpet Broker Covering Devon, Dorset & Somerset

Telephone us on:
01297 33771

FAQs on Buying, Fitting and Cleaning Carpets

Answers to some of the more frequently asked questions we are asked:

Do I need underlay underneath my carpet?

In almost all cases the answer is yes, most particularly for woven carpets that do not have any backing at all and need the protection and cushioning. If you are in any doubt about buying underlay for your carpet, just ask us, and we can advise you.

Can I lay my new carpet on my existing underlay?

We would not recommend this - underlay becomes compressed and spongy after years of being walked on, and you'd not be giving your new carpet the firm support it needs to perform at its best. It's likely you simply won't enjoy your new carpet as much, and the carpet may not last as long.

Should I get my carpet professionally fitted?

We would definitely recommend it. As well as cutting a carpet to fit exactly your room size, walls, any plumbing and alcoves, you also need to remember that carpet stretches slightly and shifts, and this needs to be taken into account. When fitting natural carpets such as coir or sisal you may find they stretch only in one particular direction, and knowing this is particularly important when fitting to ensure problems don't arise later on.

Do you fit carpets as well?

We do, we work alongside a team of NICF (National Institute of Carpet & Floorlayers) to offer a professional fitting service - just give us a call or come in to the shop and enquire about how to arrange this.

Which carpet should I choose?

This will depend on your tastes, your colour schemes, and also the practical uses of the rooms you are carpeting. Flooring for hallways and stairs needs to be more robust than other rooms, as it gets walked on far more often and by more people, and generally gets more wear. A short-hair carpet, woven natural carpet or vinyl flooring might suit these kind of areas.

Rooms that have less thoroughfare and need more a comfortable feel like living rooms and bedrooms can have slightly thicker more luxurious carpets. Remember also that thicker carpets absorb sound more than hard flooring or many natural woven carpets, so despite wear and tear you might consider carpeting a large echoey hallway in order to dampen the sound.

Do I need to do anything to maintain my carpets?

In the short term, all you really need to do is vacuum regularly and take care of any spillages quickly so that they do not stain. It would be wise to consider having the carpets cleaned professionally every few years (many manufacturers recommend cleaning their carpets every year) but this very much depends on the type of carpet you have and how much wear they get in your home.

How can I clean my carpet without damaging it in the event I spill something?

This again is going to depend on the type of carpet or flooring you have. In most cases, the first thing to do is to blot with paper towels or an absorbant rag. Blot carefully from the outside in, until no more colour or liquid is transferring to the towel. Then apply warm water to the stain and blot for a second time. If colour is left you can use some gentle non-bleaching soap or laundry detergent to clean the area - carpet cleaner you buy at the stop can be very effective but often has bleach in it and can damage a carpet in the long-term.

If you don't find the answer to your question here please don't hesitate to get in touch with us by phone, email or by dropping in to the shop.

Opening Hours

Weekdays: 8-30 to 17-00
Saturdays: 8-30 to 15-00
We are closed on Sundays and Bank Holidays

Plenty of parking, so why not come to visit to see the wide selection of carpets we have in store.

Covering Area

We cover and supply
to Devon, Somerset
and Dorset

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